About Us
A clear vision
Our Purpose
Decision Systems exists to reduce IT complexity for small businesses, resulting in a more integrated and productive future.
We believe technology should be a competitive advantage, not a source of frustration. Small businesses deserve enterprise-level technology capabilities without the complexity and overhead typically associated with enterprise IT initiatives. That’s why we’ve built a managed services firm that thinks differently about the role technology partners should play.
Delivering real value
What Sets Us Apart
While many MSPs focus on keeping systems running, we go deeper. Here’s what makes Decision Systems different:
A clear vision
We understand complex systems and start by setting a vision for how to improve the performance of IT systems to drive better outcomes. Before recommending solutions, we take time to understand your business goals, operational challenges, and growth trajectory. This strategic foundation ensures every technology decision aligns with where you’re heading, not just where you are today.
On-Demand Knowledge
Our goal is to equip leaders with knowledge of what’s happening and why, bringing a greater level of visibility and transparency. Too many business owners feel like they’re operating in the dark when it comes to their technology infrastructure. We believe you should understand your systems, your data flows, and your security posture-not because you need to manage it yourself, but because clarity enables better business decisions.
Smarter Decision Making
We’re focused on providing the right solution, not just any solution, so that leaders have the information and insight to make powerful decisions. In an era of overwhelming technology choices, we cut through the noise. We research, test, and evaluate options using industry frameworks from Gartner, Forrester, and G2. We present recommendations with the context you need to make confident decisions about your technology investments.
Leading with intention
Our Values Guide Everything We Do
Integrity
We respect others, we do the right thing, we do what we say, and we develop trusting relationships. In an industry where trust is everything, we recognize that our client relationships are built on consistent honesty, transparency, and follow-through. When we commit to something, we deliver.
Responsibility
We are responsible for our actions, our decisions and our commitments-and we own the resulting outcomes. If something doesn’t work as expected, we own it and fix it. If we recommend a solution, we’re accountable for its success. This ownership mentality means you have a partner who’s genuinely invested in your results.
Advancement
We’re constantly learning and improving so we can bring our clients leading-edge solutions that drive their businesses forward. Technology evolves rapidly, and what worked two years ago may be outdated today. We invest in continuous learning, certifications, and hands-on experimentation so we can guide you toward solutions that represent the current state of the art.
Clarity
We ease the way for our clients by helping them understand what is happening in their business and how technology can help. We translate technical complexity into business language. We explain not just what we’re doing, but why it matters to your operations. Technology should demystify your business, not obscure it.
Team
We serve as an extension to client teams, which means we show up each day committed to make a difference. You’re not hiring a vendor-you’re gaining team members who care about your success. We learn your business, understand your culture, and integrate seamlessly with how you work. Your wins are our wins.
Our Approach:
Beyond Traditional MSP Services
More options, more confidence.
Traditional managed services providers excel at maintaining existing IT infrastructure-remote monitoring, helpdesk support, patch management, and cybersecurity services. These are important, and we do them well.
But we recognize that small businesses don’t just need their technology managed; they need help navigating the entire technology ecosystem to make informed decisions that drive business outcomes.
That's why we developed our Design, Integrate, Manage process:
Design
Focuses on understanding your business needs and choosing best-in-class tools that will work together harmoniously. Rather than recommending popular or familiar solutions, we conduct thorough research to identify tools that excel in their specific functions while maintaining compatibility with other essential business systems.
Integrate
Ensures that your selected solutions communicate seamlessly, sharing data and automating workflows to eliminate manual data entry and reduce the risk of errors. Proper integration through secure channels reduces security vulnerabilities, provides complete visibility into your business operations, and gives you better control over your processes.
Manage
Provides the ongoing configuration, maintenance, and optimization that keeps your integrated technology stack running smoothly. This includes traditional MSP services like monitoring and support, but extends to strategic technology guidance, performance optimization, and adaptation as your business evolves.
This comprehensive approach transforms technology from a necessary expense into a strategic driver of competitive advantage.
Right-sized Solutions
Your IT Department, Scaled for Small Business
Our vision is to provide small businesses with the full features of an enterprise IT department-expertise, capabilities, and strategic thinking-available in right-sized slices that match your needs and budget.
Trusted IT Partners
We don’t just manage your technology; we think of ourselves as your IT department. This means bringing the experience and depth of enterprise IT management to growing businesses, providing comprehensive support, strategic guidance, and specialized expertise without requiring you to build an entire IT infrastructure internally.
When you work with Decision Systems, you gain a team that operates as a natural extension of your business-understanding your goals, anticipating your needs, and proactively advancing your technology capabilities to support your growth.
Commitment to Veterans:
Building the Next Generation of IT Professionals
Beyond serving businesses, Decision Systems is committed to creating pathways into technology careers for those who have served our country. Our veteran apprentice program trains and mentors military veterans transitioning into civilian IT careers.
We recognize the valuable skills veterans bring to technology roles-discipline, problem-solving ability, commitment to mission success, and the capacity to perform under pressure. These attributes align perfectly with the demands of managing complex technology systems and serving clients professionally.
Our apprentice program provides:
- Hands-on training in enterprise IT systems and Microsoft technologies
- Mentorship from experienced IT professionals
- Real-world project experience serving actual business clients
- Professional certifications and career development
- A supportive transition from military to civilian technology careers
Most of our team are military veterans, bringing a “quiet professional” approach to client service-competent, reliable, and focused on mission success. When you work with Decision Systems, you’re supported by professionals who understand the importance of security, compliance, and operational excellence.
This commitment reflects our belief in building capability-both for our clients and for our community. By developing veteran talent, we strengthen our team, serve our clients better, and create opportunities for those who have served our nation.
Our Commitment to Community
Based in Golden, Colorado, we’re proud to be part of a vibrant local business community. We actively participate in organizations like the Golden Chamber of Commerce because we believe in supporting the small business ecosystem that we serve.
Our local presence means we understand the unique challenges and opportunities facing Colorado businesses. We’re not a distant support center-we’re your neighbors, invested in the success and vitality of our shared community.
Certified
Microsoft Partnership
As a Microsoft partner, we bring specialized expertise in the Microsoft 365 ecosystem, Azure cloud services, and enterprise security solutions. This partnership gives us access to advanced training, early product information, and direct support channels that benefit our clients.
Our Microsoft expertise is particularly relevant as businesses navigate AI adoption. We implement Microsoft 365 Copilot and other AI tools with enterprise-grade security controls, helping small businesses harness AI’s power while avoiding the risks of shadow AI usage through personal accounts.
Focused on the future
Growing to Serve You Better
Prepared to meet your needs.
Through recent strategic growth, Decision Systems has expanded our capabilities in both managed services and professional services. This growth reflects our commitment to providing comprehensive solutions that meet the full spectrum of small business technology needs.
Our larger team means:
- Greater depth of specialized expertise across different technology domains
- Enhanced capacity to support more complex projects and implementations
- Expanded service offerings while maintaining the personalized attention that defines our approach
- Stronger bench strength for continuous coverage and support
We’re still the same strategic partner with the same values and approach-just with more capability to serve you better.
Our Foundation
Going beyond managed services, Decision Systems offers small businesses a deeper level of IT services to manage complexity and propel business outcomes.
This positioning reflects our fundamental belief that small businesses deserve more than commodity IT support. You deserve a strategic partner who helps you navigate technology complexity, make informed decisions, and leverage technology as a competitive differentiator.
Start with Confidence
Ready to Experience the Decision Systems
Difference?
If you're looking for a technology partner who brings strategic thinking, integrated solutions, and genuine commitment to your success, let's talk.