Comprehensive Technology Solutions for Small Business
Small businesses need technology solutions that work together seamlessly, not disconnected tools that create more complexity. Our services are designed to help you select the right solutions, integrate them effectively, and manage them strategically-transforming technology from a cost center into a competitive advantage.
Tailored Technology Solutions
We offer three core service models to meet different business needs:
Whether you need a fully managed technology partner, specialized expertise for a specific initiative, or a force-multiplier to extend your existing IT team, Decision Systems delivers the right level of support for where your business is today.
Seamless Integration
Think of Us as Your IT Department
Our managed services provide comprehensive, ongoing technology management-handling everything from daily monitoring and maintenance to strategic planning and optimization. A full-service IT team for small businesses, and a trusted partner to your internal IT team for larger companies.
Core Managed Services:
Microsoft 365 & Productivity Solutions
- Tenant setup, configuration, and ongoing optimization
- Email, SharePoint, Teams, and OneDrive management
- User provisioning and license optimization
- Power Platform solutions (Power Apps, Power Automate, Power BI)
- Collaboration tool deployment and governance
AI Solutions & Microsoft 365 Copilot
- Secure AI implementation with proper data governance
- Microsoft 365 Copilot deployment and configuration
- Shadow AI discovery and risk mitigation
- AI usage policies and training
- Ongoing AI optimization and monitoring
Cybersecurity & Compliance
- Multi-layered security monitoring and management
- Identity and access management (MFA, conditional access, SSO)
- Endpoint protection and mobile device management
- Data Loss Prevention (DLP) policies
- Compliance support (HIPAA, PCI-DSS, SOC 2, GDPR)
- Security awareness training
Infrastructure Management
- 24/7 system monitoring and alerting
- Cloud infrastructure administration (Azure, Microsoft 365)
- Network management and optimization
- Backup and disaster recovery
- Performance monitoring and capacity planning
Strategic Technology Management
- Technology planning and roadmap development
- Vendor evaluation and management
- Budget planning and IT spend optimization
- Quarterly business reviews
- Continuous optimization and adaptation
Support & Helpdesk
- Direct access to experienced technical team
- Rapid response to technical issues
- User support and training
- Documentation and knowledge base
Your strategic advantage
Why Choose Decision Systems Managed Services:
Unlike traditional IT providers that focus primarily on reactive support, we take a proactive, strategic approach. We learn your business, understand your goals, and align technology decisions with your growth trajectory. You get the stability of reliable IT operations plus the strategic guidance to leverage technology as a competitive differentiator.
Our integrated approach means your systems work together seamlessly, providing the security, visibility, and control you need to run your business confidently. We don’t just keep the lights on-we help you use technology to drive better business outcomes.
Think of us as your IT department. We bring the expertise, depth, and strategic thinking of an enterprise IT organization, delivered in right-sized portions that match your needs and budget.
Expert Project Delivery & Strategic Consulting
When you need specialized expertise for a specific technology initiative-whether it’s implementing new systems, integrating platforms, or developing your strategic direction-our professional services deliver results efficiently and effectively.
Microsoft 365 Implementations
- New tenant deployments and migrations
- Email system migrations from legacy platforms
- SharePoint and Teams rollouts
- Power Platform solution development
- Advanced security and compliance configuration
Business Application Implementations
- CRM and ERP system deployments
- Line-of-business application setup
- Workflow automation solutions
- Custom application development
- Cloud platform migrations
Infrastructure Implementations
- Network infrastructure design and deployment
- Server upgrades and virtualization
- Cloud infrastructure setup (Azure)
- Hybrid infrastructure architecture
- Disaster recovery infrastructure
System Integration Projects
- Cross-platform integration architecture
- API development and implementation
- Data synchronization and workflow automation
- Legacy system integration
- Third-party application connectivity
Data Integration
- Data migration and consolidation
- ETL (Extract, Transform, Load) processes
- Business intelligence and reporting integration
- Real-time data synchronization
- Master data management
Process Automation
- Workflow design and automation
- Business process optimization
- Robotic process automation (RPA)
- Document management automation
- Approval and notification workflows
Strategic Technology Planning
- IT infrastructure assessments
- Technology roadmap development
- Digital transformation strategy
- Cloud adoption planning
- Technology vendor evaluation
Security & Compliance Consulting
- Security posture assessments
- Risk analysis and threat modeling
- Compliance readiness evaluations
- Security architecture design
- Incident response planning
AI Strategy & Readiness
- AI adoption roadmap development
- Data governance preparation
- Shadow AI discovery and assessment
- AI governance framework development
- Copilot readiness assessment
Technology Optimization
- License and spend optimization
- Performance analysis and tuning
- System architecture review
- Vendor consolidation
- Technology stack rationalization
Our Approach to Professional Services:
Every project begins with thorough discovery and planning. We take time to understand your current state, desired outcomes, and business constraints. Then we develop a detailed project plan with clear milestones, timelines, and success metrics.
Throughout execution, we maintain transparent communication, proactively manage risks, and ensure knowledge transfer so your team can effectively operate new systems after implementation. We don’t just deliver projects-we ensure successful adoption and ongoing value.
Our professional services integrate seamlessly with our managed services offering. For clients who engage both, we ensure continuity between project delivery and ongoing operations, eliminating the gaps that often occur when project teams hand off to support teams.
A Force-Multiplier Partner for Your IT Department
You have an IT department. You also have gaps – whether it’s bandwidth, specialized expertise, after-hours coverage, or the capacity to take on strategic initiatives while keeping the lights on. Decision Systems fills those gaps as a seamless extension of your existing team, amplifying what your IT department can accomplish without adding headcount or overhead. Co-managed services aren’t a replacement for your team – they’re the reinforcement that makes your team significantly more capable.
What We Provide
Expanded Capacity & Coverage
- 24/7 monitoring and after-hours support so your team isn’t on call around the clock
- Overflow helpdesk support during peak periods or when your team is stretched thin
- Project surge capacity for major initiatives without temporary staffing
- Backup coverage during vacations, transitions, or unexpected absences
Specialized Expertise On Demand
- Microsoft 365, Azure, and Copilot configuration and optimization
- Advanced cybersecurity – threat detection, incident response, and compliance management
- AI strategy and implementation for secure enterprise AI adoption
- Complex integration projects and cross-platform architecture
Strategic Support & Advisory
- Virtual CIO partnership – technology roadmap development and vendor evaluation
- Security posture assessments and compliance readiness reviews
- Quarterly business reviews aligned to your organizational goals
- Emerging technology evaluation so your team stays ahead of the curve
Operational Tools & Visibility
- Shared access to enterprise monitoring, security, and management platforms
- Unified documentation and knowledge base your team can access anytime
- Transparent reporting on system health, incidents, and performance trends
- Coordinated ticket management that integrates with your existing workflows
How It Works
We start by understanding your team’s current responsibilities, strengths, and gaps. From there, we define clear ownership boundaries – which functions your team leads, which we support, and where we take primary responsibility. This division of labor is documented, agreed upon, and revisited regularly as your needs evolve.
Our team works alongside yours, not around you. We communicate in the tools you already use, follow your escalation processes, and represent Decision Systems as an extension of your department – not an outside vendor. Why Decision Systems for Co-Managed Services
Our team brings the discipline and accountability of military veterans alongside deep Microsoft expertise – meaning we integrate into your structure, follow defined processes, and hold ourselves to clear standards of performance. We don’t show up with our own agenda. We show up to make your IT department more effective.
For organizations that need enterprise-level depth across Microsoft 365, cybersecurity, and AI – without the cost of building that expertise in-house – co-managed services with Decision Systems deliver the capability expansion your team needs to succeed.
How Our Services Work Together
While each service model stands alone, they're designed to integrate seamlessly:
Transition Support
Projects we deliver transition smoothly into managed services for ongoing optimization and support-no handoff gaps or knowledge loss.
Comprehensive Partnership:
Many clients start with a specific project through professional services, then transition to managed services for ongoing support. Others maintain managed services as their foundation and engage professional services for special initiatives.
Consistent Approach:
Whether managed services or professional services, every engagement follows our proven Select, Integrate, Manage methodology-selecting the right solutions, integrating them with existing systems, and managing them strategically for continuous improvement.
The result is a comprehensive technology partnership that transforms complexity into competitive advantage.
Proven results
Industry Expertise
Applied knowledge and experience.
Our integrated approach provides particular advantages where security, visibility, and control are paramount:
- Healthcare and Medical Practices: HIPAA compliance, EMR integration, secure patient data management
- Financial Services: SOC 2 compliance, secure client data handling, financial system integration
- Legal Practices: Document management, client confidentiality, matter management systems
- Manufacturing: Supply chain integration, ERP systems, operational visibility
- Professional Services: Client relationship management, project management tools, secure collaboration
Learn more about about Decision Systems
Frequently Asked Questions
What size businesses do you serve?
We specialize in small to medium businesses (typically 10-200 employees) who need enterprise-level technology capabilities without enterprise-level complexity and overhead.
Do I need managed services to use professional services?
No. While many clients engage both, you can work with us on a project basis through professional services without a managed services commitment. Many clients start with a project and transition to managed services, while others maintain both relationships simultaneously.
How quickly do you respond to support requests?
For managed services clients, we provide 24/7 monitoring with response times based on issue severity. Critical issues receive immediate attention; routine requests are typically addressed within 4 business hours.
Can you work with our existing systems and vendors?
Absolutely. We regularly work with and integrate diverse technology stacks. If you have existing systems that work well, we’ll build around them rather than requiring replacement.
What's included in managed services?
Our managed services include comprehensive technology management: monitoring, maintenance, security, compliance, strategic planning, helpdesk support, and ongoing optimization. Think of it as having your own IT department without the overhead of hiring, training, and managing internal staff.
How do professional services projects work?
Projects begin with discovery to understand your needs and desired outcomes. We then provide a detailed proposal with scope, timeline, and investment. Throughout the project, we maintain transparent communication and ensure knowledge transfer for successful adoption.
What if we're not sure which services we need?
That’s exactly why we start with a discovery conversation. We’ll assess your current state, understand your challenges and goals, and recommend the services that make sense for your situation-whether that’s managed services, a specific project, or a combination of both.
Ready to Discuss Your Technology Needs?
Whether you need comprehensive managed services to serve as your IT department or expert professional services for a specific initiative, we're here to help.